CANCELLATION & REFUND POLICY

CANCELLATION POLICY

While we are always sad to see our So Cal Fierce athletes leave, we understand that circumstances can change and affect your child’s participation in our program. If you need to discontinue your membership with our So Cal Fierce Family, please use this form or email us directly, specifying the last day of participation before your next payment is due. Please also remember to log into your parent portal account and cancel your program membership before the next automatic payment. Refunds are calculated based on the last day your child will participate in SCF when we receive a email notice from you and may include a transaction fee. Please note that we cannot offer refunds for missed days or for days before the last day of participation prior to your email notice.

1. FOR SIBLING ACCOUNTS: If you are canceling participation for one child only, we will cancel the “SIBLING ADD-ON” fee.
2. PRORATION: At this time we can only offer proration for new program registrants who may start later in the season. This is also the case for returning players who start later than the first day of any given season.
3. FEE REDUCTION REQUESTS: Regrettably, we cannot offer reduced fees due to limited participation, external schedule conflicts, or missed days. However, we will evaluate each situation individually and may provide alternative recommendations.

ACTIVE & INACTIVE PLAYERS + PARENT PORTAL ACCOUNT

1. An active player is a player that is currently in our program. This means season dues are current and they participate in practices, games or clinics and team building activities 80% of time.
2. An inactive player refers to a player who, despite being registered with our program, is not actively participating or fails to meet the minimum participation requirements.
   1. If your child has been absent from practice, games, or team building events for more than two weeks and we have not heard from you, we will contact you to get an update.
   2. If we do not receive a response from you within seven days of our initial contact, we will cancel your account. You will not be eligible for a refund of any previous auto-payments. Furthermore, your athlete’s jersey number will be revoked and made available for new players to select after 30 days of inactivity.

CAMPS, CLINICS, CLASSES, GAMES AND/OR EVENTS CANCELLATION POLICY

1. SPECIAL EVENTS: CAMPS & TOURNAMENTS, ETC.
   1. All sales are final. We do not offer refunds for cancellations, whether they occur during promotional periods or for full week or day camp registrations. Once you’ve registered and paid, a refund is not available. This policy helps us guarantee sufficient support staff for each reserved spot and cover costs associated with hosting or participating in events.
      1. This is especially important when we have to cover non-refundable costs such as permit and rental fees, tournament fees, and out-of-pocket event expenses. These costs can impact everyone’s opportunity to participate fully. We consider special circumstances on a case-by-case basis. Please ensure the event location, time, and other relevant details do not conflict with your schedule or availability before registering. If we can accommodate a refund or fee adjustment, it will include a transaction fee.
2. CLINICS, CLASSES & SHOOTOUT GAMES
   1. For clinics, classes, and shootout games, we offer credit rollovers with an advance notice of at least 48 hours before the event start date.
   2. However, if you register and pay but then fail to show up or cancel at the last minute, you will forfeit your participation fee. In such instances, we cannot offer a refund once the payment has been processed and arrangements have been made to accommodate your child’s attendance.

PAYMENT/ ORDER ERROR/REFUNDS

If you’ve made a mistake such as double payment, incorrect item selection, or unrecognized charges on your bank statement, please use this form. We’ll be happy to investigate the issue. Alternatively, you can send us an email with the subject line PAYMENT/ORDER ERROR/REFUNDS. Include your contact information, your athlete’s name(s), and any supporting documentation to verify your transaction in the email body. This information will help us locate the correct payment and expedite your refund or make an adjustment to your purchase. Please note that a transaction fee may apply.

• Our cancellation & refund policy is subject to change without notice.

HOW CAN WE HELP YOU?