CANCELLATION & REFUND POLICY

CANCELLATION POLICY

We’re always sad to see our So Cal Fierce athletes leave, but we understand that circumstances change and can affect your child’s participation. If you need to end your membership with our So Cal Fierce Family, please use this form or email us directly as soon as possible.

How to Cancel Your Parent Portal Account:

1. Click on your parent portal login page here
2. Enter your login credentials
3. Click “My Account” to go to your account page
4. Click on “Payments & Invoices” and download invoices for your records
5. Return to previous page or click “SCF Program Membership Plans“
6. Scroll down to “Actions“
7. Click “Cancel” if account is Active or “Abandon” if account is Expired

REFUND POLICY

Here’s what you need to know about refunds:

• No refunds are given for absences or days before you email us to withdraw.
• If you selected the payment plan option when you registered for your parent portal account, auto-payments are scheduled every 23 days as specified in registration page and the inquiry email.
• DURING SEASON: If you withdraw during season:
  • Your refund begins from when you notify us by email about your child’s last day, unless you specify a future departure date.
  • After an automatic payment goes through because you didn’t notify us in advance and didn’t cancel your parent portal account, we’ll charge a 15% transaction fee on your refund.
  • If you email us to cancel before the next scheduled auto-payment but then forget to cancel your parent portal account and are charged on the next scheduled auto-payment, we’ll charge a 10% transaction fee on your refund.
  • If you email us to withdraw and follow the steps to cancel your parent portal account before the next payment is due, we will charge a 5% transaction fee on any refunded balance.
  • If your child stops attending without notifying us and you don’t respond to our messages or cancel your parent portal account, your card may continue to be charged on the next scheduled auto-payment date depending on how far along we are in the season. If we don’t hear from you after your card has been charged and have given you at least a 3 week grace period, we’ll assume your child has withdrawn and cancel your parent portal account. At this point, you won’t be eligible for a refund—even if your child intends to return to the program.
• BETWEEN SEASONS: We assume you’re continuing into the next season and will charge your card automatically. To avoid this:
  • Tell us you’re leaving before the next season begins via email. Log into your parent portal account and cancel your membership.
  • If you don’t notify us that you’re leaving between seasons and don’t cancel your parent portal account program membership and are charged at the start of the next season, you may may be eligible for a refund, minus a 20% transaction fee depending on when we are notified of your departure.

1. FOR SIBLING ACCOUNTS: When canceling participation for only one child, we will remove the “SIBLING ADD-ON” fee or the lowest applicable fee.
2. PRORATION: At this time we can only offer proration for new program registrants who may start later in the season. This is also the case for returning players who start later than the first day of any given season. You MUST request this via email and any other preregistration questions prior to paying initial program fees.
3. FEE REDUCTION REQUESTS: Regrettably, we cannot offer reduced fees due to limited participation, external factors, schedule conflicts, or missed days. However, we will evaluate each situation individually and may provide alternative recommendations.
4. LATE FEES: All fees must be paid up to date to access your parent portal account. If you haven’t paid or arranged a back payment agreement, your child will be ineligible to participate in their program until fees are settled. Additionally, we may add a 5% late fee to your back payment agreement.

ACTIVE & INACTIVE PLAYERS + PARENT PORTAL ACCOUNT

1. An active player is a player that is currently in our program. This means season dues are current and they participate in practices, games and team building activities 80% of time.
2. An inactive player refers to a player who, despite being currently or previously registered with our program, is not actively participating or fails to meet the minimum participation requirements.
   1. If your child has been absent from practice, games, or team building events for more than two weeks and we have not heard from you, we will contact you to get an update.
   2. If we do not receive a response from you within seven days of our initial contact, we will consider your child’s participation as inactive and send you an email to cancel your account. You will not be eligible for a refund of any previous auto-payments. Furthermore, your athlete’s jersey number will be revoked and made available for new players to select after 30 days of inactivity or cancellation.

CAMPS, TRAINING PROGRAMS, SPECIAL EVENTS, GAMES & TOURNAMENTS

1. CAMPS & TRAINING PROGRAMS.
   1. We do not offer refunds for cancellations whether they occur during promotional periods or for full week or day camp registrations. Once you’ve registered and paid, a refund is not available. This policy helps us guarantee sufficient support staff for each reserved spot and cover costs associated with hosting or participating in events.
      1. This is especially important when we have to cover non-refundable costs such as permit and rental fees, tournament fees, and out-of-pocket event expenses. These costs can impact everyone’s opportunity to participate fully. We consider special circumstances on a case-by-case basis. Please ensure the event location, time, and other relevant details do not conflict with your schedule or availability before registering. If we can accommodate a refund or fee adjustment, it will include a transaction fee.
2. SPECIAL EVENTS, GAMES & TOURNAMENTS
   1. For special events like out-of-town or out-of-state tournaments where fees are paid in advance to cover registration costs, payment is non-refundable. In special circumstances, considered on a case-by-case basis, we may allow rollovers or credits for future events if cancellation is made with sufficient advance notice.
   2. For shootout games and tournaments where the event host has canceled, fees will roll over to the next event. Unfortunately, refunds may not be issued due to processing fees incurred by SCF.
   3. For last-minute cancellations or no-shows, the participation fee may be forfeited. In such instances, we cannot offer a refund or rollover once the payment has been processed.

PAYMENT ERROR

If you’ve made a mistake such as double payment, incorrect item selection, or unrecognized charges on your bank statement, please use this form. We’ll be happy to investigate the issue.

• If a refund is granted, it may include a transaction fee to cover processing costs.
• Our cancellation & refund policy is subject to change without notice.

HOW CAN WE HELP YOU?