TRAVEL TEAM CANCELLATION POLICY
We are never happy to see any of our So Cal Fierce athletes depart from us however, we completely understand when circumstances change your child’s participation in our program. If at any point, you have to discontinue your membership with our So Cal Fierce Family, simply use this form or email us directly and send a 30 day notice as soon as you make your final monthly payment for the month your child will participate. Once we confirm your 30 day notice, we will cancel your parent portal account after the 30 days has expired.
- FOR SIBLING ACCOUNTS: If you are cancelling participation for one child only, we will cancel the discounted “ADD ADDITIONAL PLAYER” fee and not the full program participation fee.
CAMPS, CLINICS & SPECIAL EVENTS CANCELLATION POLICY
For camps, clinics and special event registration like games and tournaments we do offer refunds with advance notice. If you can not attend any of our events, please give us at least a 24 hour notice before event start date and we will be happy to issue you a refund. If you register and pay but then do not show up, you are forfeiting your participation fee. We can not guarantee a refund once payment is processed and arrangements have been made to accommodate your child’s attendance. This is especially integral when we have to cover participation fees, pay out of pocket event expenses and/or or it affects the overall opportunity for everyone to participate. Special circumstances will be considered on a case by case scenario. We ask that you make sure the event location, time and any other pertinent details do not conflict with your schedule and/or availability before you register.
PAYMENT ERROR REFUND REQUEST
If you simply made a mistake where you paid twice or were unable to identify a charge on your bank statement, please feel free to use this form to make a refund request. You can also send us a direct email with the SUBJECT LINE: REFUND REQUEST and include in the body of the email your contact information, your minor’s name(s) and why you are requesting a refund. This will help us locate the correct payment and process your refund faster.